Altitude Contact Center Solutions for Customer Engagement help organisations unify all customer interactions & experience by implementing, customising, and maintaining services for its call centre customers.Altitude provides a flexible and robust interaction management software platform that can handle all consumer interactions. This open and platform-independent platform, helps unify various touchpoints throughout the enterprise. Integration Xperts collaborates with enterprises as an innovation partner to revolutionise customer service across all channels, thanks to certified skill sets in designing software solutions based on the Altitude Xperience platform.
Altitude Unified Customer Interaction (UCI)
Altitude UCI provides infrastructure-agnostic Contact Center (CC) applications that integrate seamlessly with other business applications. Altitude UCI has a family of software applications for each CC responsibility, providing multichannel contact centre solutions for small and large organisations. The modular software suite supports all media channels and has strong inbound and outbound capabilities for on-premise and hosted contact centre activities. Altitude products are used by a multitude of customers to manage enterprise functions in real time, such as customer service, help desk, collections, telesales, and surveys.
Altitude Integrated Voice Response (IVR)
Allow your customers to serve themselves. IVR solutions can help you guide your customers while freeing up expensive agent resources. Companies can provide their call centre customers with a call-back option that maintains their position in the queue. It also allows your customers to complete routine transactions using speech recognition, touch-tone, or a few app clicks.